F.A.Q & SHIPPING
DO MY NEW PRODUCTS COME WITH A WARRANTY?
YES! ALL OF OUR PRODUCTS ARE BACKED WITH 30 DAY AND 100% SATISFACTION GUARANTEE! WHAT THIS MEANS IS IF PRIOR TO 30 DAYS YOU FEEL THAT YOU AREN'T COMPLETELY PLEASED WITH OUR PRODUCT THEN ALL YOU HAVE TO DO IS CONTACT US VIA OUR WEBSITE AND WE WILL HAVE YOU SEND THEM BACK AND WE WILL OFFER YOU THE OPTION TO EXCHANGE IT OR A 100% MONEY BACK REFUND EXCLUDING ALL SHIPPING CHARGES TO AND FROM YOU. IF FOR ANY REASON YOU RECEIVE A DEFECTIVE PRODUCT (EX. LOOSE OR DAMAGED STRINGS, INCORRECTLY PACKAGED PRODUCTS ETC.) THEN WE ALSO GIVE YOU 30 DAYS TO NOTIFY US SO WE CAN GET YOUR ITEM REPLACED. KEEP IN MIND THAT WE WILL REQUIRE YOU TO SEND PHOTOGRAPHS OF THE DEFECTIVE PRODUCT PRIOR TO SENDING YOU YOUR REPLACEMENT. .
HOW LONG WILL IT TAKE MY ORDER TO GET TO ME?
ALL ORDERS ARE SHIPPED VIA USPS AND COULD TAKE ANYWHERE FROM 1-6 DAYS FROM THE TIME IT LEAVES THE POST OFFICE IT ORIGINATED FROM DEPENDENT UPON THE SHIPPING OPTION YOU CHOSE OR WERE GIVEN AT CHECKOUT. ONCE YOU RECEIVE YOUR INITIAL SHIPPING CONFIRMATION EMAIL, OUR NEXT STEP IS TO PRINT SHIPPING LABELS AND PACKAGE YOUR MERCHANDISE. AT THIS TIME YOUR PACKAGE IS ONLY BEING PREPARED FOR SHIPMENT. KEEP IN MIND THAT IF YOU ORDERED A PRODUCT IN PRE-ORDER STATUS IT MAY TAKE UP TO 10-15 DAYS TO REACH YOU FROM THE ORIGINAL ORDER DATE, BUT WE WILL CERTAINLY DO OUR ABSOLUTE BEST TO GET YOUR ITEM TO YOU AS FAST AS POSSIBLE.
BE1MOBE.COM IS NOT RESPONSIBLE FOR STOLEN/LOST PACKAGES, PACKAGES SENT TO THE WRONG ADDRESS, OR REFUNDING/REPLACING PACKAGES IN THESE CASES. THE CUSTOMER IS RESPONSIBLE FOR FILING ALL CLAIMS. TRUEDC4L.COM IS NOT RESPONSIBLE FOR ANY PACKAGES ONCE THEY ARE IN THE HANDS OF THE USPS.
IF I PLACED AN ORDER, CAN I CHANGE THE ORDER OR ADD AN ITEM TO THE ORDER?
AS LONG AS YOUR ORDER HAS NOT BEEN MARKED AS SHIPPED THEN YOU CAN IMMEDIATELY CONTACT US AT BE1MOBE.HELP@GMAIL.COM OR VIA OUR CONTACT FORM HERE. UNFORTUNATELY ONCE AN ORDER IS MARKED AS SHIPPED, IT CANNOT BE ALTERED. YOU MUST PLACE A NEW ORDER.
WHEN WILL PRODUCTS BE RESTOCKED?
AT THIS POINT IN TIME, WE CANNOT PREDICT WHEN OR IF PRODUCTS WILL BE RESTOCKED. AS A NEW AND BLOSSOMING COMPANY WE WILL TRY TO RESTOCK THE MOST DESIRED PRODUCTS BUT ALSO SEEK TO IMPROVE AND INNOVATE NEW PRODUCTS FOR YOU ON A CONSISTENT BASIS. THANK YOU FOR YOUR UNDERSTANDING!
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